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travel troubleshooter you can cancel an airline ticket within 24 hours but here s why the refund could take weeks or months - Search

travel troubleshooter you can cancel an airline ticket within 24 hours but here s why the refund could take weeks or months Searched between all the resources and sites across the web. To view the full text news click on the links searched. All links are displayed with the source site.



travel troubleshooter: you can cancel an airline ticket within 24 hours, but her


q: i booked a flight on british airways from cairo to houston in june using expedia. i canceled it within 24 hours and requested a refund. i was told it may take up to six weeks to process.now we are way beyond the six weeks, and nothing has appeared in my account yet. i contacted expedia and it claims the ticket was refunded three months ago. but my bank denies that the refund has happened. can you help me get my $750 back?a: british airways shouldn't have made you wait nearly four months for a refund. but let's take a closer look at why that wasn't allowed. even though you're located in cairo, you made your purchase through an american online travel agency for a flight to the united states.the department of transportation has two relevant rules. first, the 24-hour rule, which says that u






no, lufthansa, i won’t wait eight months for a response


rajiv rastogi cancels his flight within 24 hours. now lufthansa wants him to wait eight months for a refund — if it decides to give him one at all.q: i recently paid $912 for an airline ticket on lufthansa.com. less than 24 hours later, my itinerary changed. i booked another ticket and called lufthansa for a refund on the first ticket. i was told it may take one to two billing cycles.a month later, the credit didn’t appear on my visa statement, so i contacted lufthansa. i spoke with an agent, who promised that the refund would show up in seven to 10 days. meanwhile, i lost track of the refund, until my year-end visa statement showed that i was charged for two tickets and no refund was posted.i called lufthansa. after a long wait, the agent was able to trace the canceled flight and refund.






travel troubleshooter: no vacation, no refund?


dear travel troubleshooter: i booked five nights at the majestic colonial punta cana in punta cana, dominican republic, through hotels.com in june 2015. i had major shoulder surgery around christmas and was told by my doctor that i couldn’t fly.the hotel’s cancellation policy stated that cancellations needed to be made at least one week before arrival. i logged into my hotels.com account more than two weeks before my scheduled arrival, but it said that my itinerary did not exist. if it had “existed,” then i could have canceled. so i called hotels.com and was put on hold for more than an hour. when i got through, a representative couldn’t find my itinerary either. eventually hotels.com did find it, and i was assured there would be no problem getting my refund.but the refund never came. i fo






was that airline refund lost in translation?


dear travel troubleshooter: this spring, i traveled with a friend from la paz, mexico, to copper canyon, mexico. we split the costs, but i paid for her to return on tar aerolineas to la paz from chihuahua, mexico, while i returned to the u.s. on american airlines.my friend received an email that tar was canceling that route, and was offered the choice of a credit for double the amount for a different ticket on its airline — or a refund and 25 percent of the purchase price, plus a voucher for 1,500 mexican pesos toward one of its future flights. i chose the refund and asked that it be credited to the debit card i used to purchase the flight. tar answered that it had to be refunded to a mexican bank account. i did not have that information with me.when i returned home, i sent tar all my bank






whoops! booked 10 nights, instead of 1


dear travel troubleshooter: i made a reservation on expedia for this coming friday at the boston airport courtyard by marriott. instead of making it for one night, i mistakenly made it for 10 nights. the rooms were nonrefundable.i called the hotel, which agreed to cancel the unwanted nine nights. but expedia has not responded to my request to cancel. can you help me cancel the rooms and get my $2,521 refund?— roland tognazzini, san anselmoanswer: expedia should have responded to your request and helped you cancel those unwanted rooms. they were an obvious mistake. normally, when an online agency receives a request like yours, it contacts the hotel and asks for a courtesy refund. since marriott already had agreed to the refund, this should have been an easily resolved case.but it wasn’t. ex






travel troubleshooter: flight upgrade to 'economy plus' canceled due to labor di


q: last november, my flight from tel aviv to newark was canceled because of a dispute between el al israel airlines and its pilots. i was traveling with my father. our direct flight — with an upgrade to economy class plus for two passengers, which cost $300 — was canceled, and we were booked on a flight from tel aviv to zurich and then from zurich to new york.an el al representative promised me a refund for the upgrades. i also would like to be reimbursed for the taxi fare from jfk airport to my residence and for my lost work time. we still have not received any word on the refund. it's been four months since our trip. can you help me?a: el al should have refunded your upgrade promptly, since it didn't provide the service for which you and your father paid. for most airlines, that process






why won’t air canada let me fly home?


dear travel troubleshooter: i’m hoping you can help me. in november, my husband and i purchased round-trip tickets on air canada from washington, d.c., to tel aviv, israel, to visit our family for this passover holiday.unfortunately, my daughter — who lives in israel — was hit by a car, and i have to fly there immediately to take care of her when she gets out of the hospital. after spending more than two hours on hold with air canada, the airline told me that it would cost me over $2,000 to change my ticket, so i hung up and purchased a one-way ticket to leave the next week. it happens to be on air canada, since that was the best ticket i could find.now friends and colleagues are telling me that if i don’t show up for my originally scheduled flight, i won’t be able to return from tel aviv.






travel troubleshooter: useless airline vouchers


dear travel troubleshooter: we recently took our two young boys on their first plane trip to colorado for my 40th birthday with spirit airlines. our overall experience with the airline went well. the planes were on time, not too terribly uncomfortable and staff were pleasant.however, on our return flight home, the plane from denver to fort lauderdale, florida, was full. when we checked in, the ticket agent asked us if we would be willing to give up our seats and take the next flight. as an incentive, the airline offered us a flight out the next day, a hotel for the night, a $28 voucher for dinner at the airport and the most exciting incentive: a free flight for all of us, anywhere that spirit flies, as long as we book the flight within 60 days. we accepted with no hesitation.now we have co






why won’t american airlines refund my son’s airfare?


even though sampath radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. now his credit card bill is due. can the airline expedite the refund?q: i recently booked a flight for my son to fly from los angeles to madrid through american airlines’ website. within 24 hours, i canceled the flight. my son spoke to american on the phone, and was told the refund will be credited to his credit card “soon.” it’s been more than a month. my credit card payment is due in three days and the charge still shows as “pending review.” can you help? — sampath radhakrishna, cupertino, calif. a: your son’s reservation fell under the “24-hour rule,” which says that if you cancel an airline ticket within a day of making the reservation, you’re entitled to a full and promp






travel troubleshooter: southwest doesn't have to give you a refund due to your h


q: my husband booked flights on southwest airlines for our 30th anniversary this summer, but we had to reschedule them because he had emergency surgery. we rescheduled the flights for april, but he had to have emergency surgery again. now the doctor says he will be unable to fly for the rest of his life.when the southwest agent rescheduled our flight, she marked some of our payment as vouchers. we had paid for the tickets by credit card. i have the credit card statement showing the full payment for the flights.we were told that with a doctor's note we would be able to get a full refund. we have made many calls to southwest trying to get our money back. finally, last week, we got a portion back, but we're still missing $312. it appears that an agent made an error, but management refuses to






i was bumped from my flight but american won't pay up


i recently booked a one-way ticket on american airlines from philadelphia to palm beach, fla., through travelocity.com. the flight was oversold, so the airline put me on standby for another overbooked flight on the same day and arriving in orlando, florida — more than two hours away from my desired destination.i did not get a seat on that flight either, and could not travel. according to the u.s. department of transportation's passenger bill of rights, i am legally entitled to 400 percent of my original ticket price because the flight that american tried and failed to get me a seat on was over two hours past my original arrival time.my original ticket price was $177. in addition, i paid $19 for flight protection, so the airline should be refunding my ticket regardless. i was packed and rea






phooey, she’s not going to phuket today


when malaysia airlines reschedules alice bu’s flight from kuala lumpur to phuket, thailand, she asks for a refund. but she receives nothing but radio silence. where’s her money?q: malaysia airlines recently changed my flight times on a trip from kuala lumpur to phuket, thailand. the airline contacted me and asked me to accept a new flight, but i couldn’t. i asked for a refund.malaysia airlines said the refund would take three weeks, but it’s been more than three months. can you help me get my $280 back? — alice bu, masai, malaysiaa: the airline should have refunded your fare promptly. according to section 11.3 of its general conditions of carriage — that’s the legal agreement between you and the carrier — you’re owed exactly $280 (malaysiaairlines.com/content/dam/mas/master/en/pdf/book-pla






travel troubleshooter: flight upgrade to 'economy plus' canceled due to labor di


q: last november, my flight from tel aviv to newark was canceled because of a dispute between el al israel airlines and its pilots. i was traveling with my father. our direct flight — with an upgrade to economy class plus for two passengers, which cost $300 — was canceled, and we were booked on a flight from tel aviv to zurich and then from zurich to new york.an el al representative promised me a refund for the upgrades. i also would like to be reimbursed for the taxi fare from jfk airport to my residence and for my lost work time. we still have not received any word on the refund. it’s been four months since our trip. can you help me?a: el al should have refunded your upgrade promptly, since it didn’t provide the service for which you and your father paid. for most airlines, that process






help, i’ve been waiting for a refund since last summer


wendy bell has been waiting for a refund on an unused airline ticket since last summer. what’s the hold up? and who can help her get the missing money?q: last summer, on my way to kilimanjaro, my washington-to-new york flight was canceled and rescheduled by jetblue.the rescheduled flight didn’t work because i would have missed our international flight. i contacted my booking agent immediately, and since jetblue didn’t have any workable flights, i ended up taking a train to new york.i have been waiting to hear about a refund for this portion of our travel for months. my travel agent has submitted a request for a refund but has not been able to give me any information beyond that he’s waiting for a response. i thought i was waiting on jetblue but i found out today that i’m actually waiting f






travel troubleshooter: american airlines offers a $2,410 refund for rebooking, b


q: i am hoping that you can resolve my issue with american airlines. i recently booked four airline tickets on the american airlines site from buffalo, n.y., to miami.i had to change my flight, and an airline representative told me i would be charged a fee but would be refunded the $2,410 price difference. i was perfectly fine with being charged the cancellation fee.i asked to be e-mailed a copy of the changes so that i could have a hard copy. the representative said i would have to call back after the flight for a receipt. i found that strange and asked her for assurance that i would be able to get a receipt. she assured me i would.i called back after the flight to get a copy of the receipt, and it was a headache. i then checked my bank statement to see if american refunded me the differe






why won't my travelocity travel insurance cover me?


dear travel troubleshooter: i was supposed to fly from sacramento to seattle recently with my sister and mother for a family wedding. before our trip, my sister had to be rushed to the emergency room with an unexpected heart condition. this prevented us from traveling.i had purchased travel insurance when i made this booking through travelocity. little good that did. travelocity canceled our flights and sent me directions on how to apply for a refund from delta air lines. delta has a clause for illness-related cancellations, but the airline decided that it could not give us a refund, but rather would send us a voucher to apply toward a future purchase.is there anything else we can do to receive a refund? we charged all three flights on my sister’s credit card. she can’t afford to reimburse






bumped from my flight to palm beach — why won’t american pay up?


after samantha gomez is denied boarding on a flight from philadelphia to palm beach, florida, she asks her airline for compensation. why won’t it pay?q: i recently booked a one-way ticket on american airlines from philadelphia to palm beach, florida, through travelocity.com. the flight was oversold, so the airline put me on standby for another overbooked flight on the same day and arriving in orlando, florida — more than two hours away from my desired destination.i did not get a seat on that flight either, and could not travel. according to the u.s. department of transportation’s passenger bill of rights, i am legally entitled to 400 percent of my original ticket price because the flight that american tried and failed to get me a seat on was over two hours past my original arrival time.my






faint at the airport, lose your vacation?


dear travel troubleshooter: last year, i booked a package online, flying from washington, d.c., to london and staying at the park plaza westminster bridge london. i passed out in the airport and was taken to the er by ambulance. the airline kept calling from the gate, while i was in the back of the ambulance, to ask where i was, since they were waiting on me to board.i didn’t have travel insurance. i read travelocity’s travel insurance policy, and if i understand it correctly, it would’ve covered me only had i requested a change in my flight 24 hours prior to departure. but i’ve asked travelocity for a refund for the hotel and airfare. virgin atlantic won’t give me a ticket credit because i was a no show for the flight, and the hotel portion of my trip was completely nonrefundable. is ther






travel troubleshooter: two years later, my $1,400 refund from hotels.com is stil


q: i booked five nights at the majestic colonial punta cana in punta cana, dominican republic, through hotels.com in june 2015. i had major shoulder surgery around christmas and was told by my doctor that i couldn’t fly.the hotel’s cancellation policy stated that cancellations needed to be made at least one week before arrival. i logged into my hotels.com account more than two weeks before my scheduled arrival, but it said that my itinerary does not exist. if it had “existed,” then i could have canceled.i called hotels.com to resolve this over the phone. i was put on hold for more than an hour. when i got through, a representative couldn’t find my itinerary in the system, either. eventually hotels.com did find it, and i was assured there would be no problem in getting my refund.but the ref






travel troubleshooter: american airlines reneges on refund after brother-in-law


q: while my wife and i were in the caribbean last summer, my brother-in-law passed away. i called american airlines, and the airline changed our schedule to fly home early so i could give my sister support and help with last-minute funeral arrangements.the american representative who changed our tickets was very understanding and indicated that she had to charge a $200-per-person change fee, but assured me that once documentation was provided i would be reimbursed the $400. that was the last verbal communication i had with american airlines.since you can’t talk to anyone in american’s customer-relations department, i e-mailed the airline and received a reply late last summer indicating that a credit would be given as a one-time courtesy. i e-mailed back thanking american airlines for its c






travel trouble: delta stopped flying to barbados — is our vacation ruined?


my family and i made plans to fly to barbados on delta air lines to celebrate the new year. unfortunately, several months after we booked this trip, the airline notified us that it no longer will fly to the caribbean island.i've been offered a refund, but i would prefer delta give us tickets to an alternate caribbean destination, so that we can still take our planned vacation. delta offered to reroute us to turks and caicos, but at an increased cost of $3,600. that's outside our budget.i have spoken to delta twice regarding this matter. i also filed a formal complaint on the airline's website but have not received a copy of it yet. also, my travel agent, american express, spoke to delta about this issue as well. delta won't budge. thank you in advance for any assistance you may be able to






why won’t air canada let me fly home?


after reena roshgadol’s daughter gets injured, she has to change her flight schedule. but then she finds out the airline might cancel her return ticket. can she fix that without spending a lot of money on change fees?q: i’m hoping you can help me. last november, my husband and i purchased round-trip tickets on air canada from washington, d.c., to tel aviv, israel, to visit our family for this passover holiday.unfortunately, my daughter — who lives in israel — was hit by a car, and i have to fly there immediately to take care of her when she gets out of the hospital. after spending more than two hours on hold with air canada, the airline told me that it would cost me over $2,000 to change my ticket, so i hung up and purchased a one-way ticket to leave the next week. it happens to be on air






travel troubleshooter: an airline's bogus excuse


dear travel troubleshooter: our recent aer lingus flight from florida to ireland was canceled five hours before departure for no concrete reason. my husband and i are wondering if we have a claim under eu regulation 261/2004. aer lingus says we do not because of “local laws,” and refunded $142 for our hotel room. we are not cashing this check, as we do not want to settle.we’ve read the regulation, and it seems that we may be eligible based on disruption to our plans, anxiety and inconvenience incurred, since we were ticketed on an eu airline going to an eu country. what do you think?— jean mcshane, jupiter, floridaanswer: eu 261 is the rule airlines love to hate. it’s a vague rule, and i’ve seen travel experts fight each other over it. in case you’re just tuning in, eu 261 provides generou






where's my refund, american airlines??


dear travel troubleshooter: while my wife and i were in the caribbean last summer, my brother-in-law passed away. i called american airlines, and the airline changed our schedule to fly home early so i could give my sister support and help with last-minute arrangements for the funeral.the american representative who changed our tickets was very understanding and indicated that she had to charge a $200-per-person change fee, but assured me that once documentation was provided i would be reimbursed the $400. that was the last verbal communication i had with american airlines.since you can’t talk to anyone in american’s customer-relations department, i emailed the airline and received a reply late last summer indicating that a credit would be given as a one-time courtesy. i emailed back thank






easywaytrvl download


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delta stopped flying to barbados — is our vacation ruined?


laurie glynne and her family planned to fly to barbados for the holidays. but then delta air lines stopped flying to the caribbean island. can this vacation be saved?q: my family and i made plans to fly to barbados on delta air lines to celebrate the new year. unfortunately, several months after we booked this trip, the airline notified us that it no longer will fly to the caribbean island.i’ve been offered a refund, but i would prefer delta give us tickets to an alternate caribbean destination, so that we can still take our planned vacation. delta offered to reroute us to turks and caicos, but at an increased cost of $3,600. that’s outside our budget.i have spoken to delta twice regarding this matter. i also filed a formal complaint on the airline’s website but have not received a copy of






travel trouble: waiting for a jetblue refund since last summer


last summer, on my way to kilimanjaro, my flight from washington, d.c., to new york was canceled and rescheduled by jetblue.the rescheduled flight didn't work because i would have missed our international flight. i contacted my booking agent immediately, and since jetblue didn't have any workable flights, i ended up taking a train to new york.i have been waiting to hear about a refund for this portion of our travel for months. my travel agent has submitted a request for a refund but has not been able to give me any information beyond that he's waiting for a response.i thought i was waiting on jetblue, but i found out today that i'm actually waiting for qatar airways, its partner airline. can you please look into this matter for me?— wendy bell, takoma park, md.related: trending life &






why won't american airlines refund my son's airfare?


i recently booked a flight through american airlines' website for my son to fly from los angeles to madrid. within 24 hours, i canceled the flight. my son spoke to american on the phone, and was told that the refund would be credited to my credit card "soon."it's been more than a month. my credit-card payment is due in three days, and the charge still shows as "pending review." can you help?— sampath radhakrishna, cupertino, calif.related: trending life & style news this houra: your son's reservation fell under the "24-hour rule," which says that if you cancel an airline ticket within a day of making the reservation, you're entitled to a full and prompt refund. (certain restrictions apply for last-minute tickets.)how prompt? well, that's the problem. when a refund is due, the airline m






a dream trip ends early when her london flight is canceled


when leslie hammond’s flight to london is canceled, she calls off her vacation. why won’t american airlines refund her ticket?q: i recently booked round-trip airline tickets on british airways to fly from albuquerque, n.m., to inverness, scotland. i made the reservation through expedia, which included one nights’ lodging at culloden house. i also booked five nights at ullinish lodge on skye directly.my flight from albuquerque to dallas was operated by american airlines. i was scheduled to connect with another american flight to london, but my overseas flight was delayed because of a mechanical problem. that meant missing the only daily flight to inverness.an american airlines representative made a tentative reservation for me to fly to inverness on the next available flight. i asked if cou






we can’t use these southwest airlines vouchers — how about a refund?


kristin long and her husband can’t use their southwest airlines vouchers because of a permanent medical condition. can they get a refund?q: my husband booked flights on southwest airlines for our 30th anniversary this summer, but we had to reschedule them because he had emergency surgery. we rescheduled the flights for april, but he had to have emergency surgery again. now the doctor says he will be unable to fly for the rest of his life.when the southwest agent rescheduled our flight, she marked some of our payment as vouchers. we had paid for the tickets by credit card. i have the credit-card statement showing the full payment for the flights.we were told that with a doctor’s note we would be able to get a full refund. we have made many calls to southwest trying to get our money back. fi






i fainted at the airport, and then i lost my vacation


when beth langston faints at the airport and is taken to the hospital, her nonrefundable trip to london is the first casualty. is her refund doa?q: i need your help with getting a refund from travelocity. last year, i booked a package online, flying from washington, d.c., to london and staying at the park plaza westminster bridge london.i passed out in the airport and was taken to the er by ambulance. the airline kept calling from the gate while i was in the back of the ambulance and asked where i was, since they were waiting on me to board.i didn’t have travel insurance, but it wouldn’t have mattered. i read travelocity’s travel insurance policy, and if i understand it correctly, it would’ve covered me only had i requested a change in my flight 24 hours prior to departure. i “decided” not






a companion ticket goes kablooey


dear travel troubleshooter: i recently received a $150 companion ticket promotional code as a benefit of my virgin america visa signature card, for which i pay an annual fee. i tried using the code to book travel back in december, but was unsuccessful because of blackout dates.i tried using the code again for travel this summer, but virgin america will not honor the code because it says i already used it. but i haven’t used it. the virgin america workers who refused to help me acknowledged that i didn’t get the discount, but they claimed i used up the code just by entering it. it’s maddening!can you help me get the $150 companion ticket?— ellen spertus, san franciscoanswer: those companion-ticket offers aren’t always such a great deal, as you found out. not only do you have to pay an annua






i bought priority boarding by mistake!


dear travel troubleshooter: i recently flew from tucson, arizona, to philadelphia on american airlines. when i booked the trip, i inadvertently paid $56 for priority boarding instead of for two checked bags.when i got to the airport, a check-in person told me that i should contact the company and it would refund the $56. i sent american airlines a letter, but have not heard anything. i did not need priority boarding because i am handicapped and always am allowed to board during pre-boarding. could you help me get the refund that i feel i am due?— mary lou hartline, tucson, arizonaanswer: i’m sorry you were confused when you were making your flight arrangements. buying these extras should be easy and intuitive, so even if you didn’t have a case, i needed to be sure to share your frustration






lost luggage, lost check -- what now??


dear travel troubleshooter: my girlfriend and i flew to naples, italy, on delta air lines and alitalia recently. we missed our connection in paris. alitalia put us on the next flight to naples, and confirmed that our bags would be placed on that flight.unfortunately, our bags didn’t make it that day. when we arrived in naples, alitalia confirmed that the bags were still in paris and would be sent the following day. we did not receive our bags for three more days.an alitalia employee at the naples airport told us to purchase the clothes that we needed for our vacation and that the airline would reimburse us. as we were vacationing on the amalfi coast, we informed them that the replacement clothes would not be inexpensive.when we arrived back in minneapolis, we submitted our claims for reimb






how to avoid getting bumped from a flight


united airline’s forced removal of a passenger on sunday was not a policy problem. it was a communication problem. airlines have a legal right to remove anyone from an airplane, with just cause; this is well documented in their contract of carriage. overbooking, which make airfares lower for everyone, is an important revenue enhancement strategy for airlines. the error that all airlines make is obfuscating the criteria they use when an insufficient number of volunteers are available in such situations.so what is a passenger to do to avoid being a person targeted for involuntary removal from a flight? when one purchases a ticket on a flight, one is purchasing the opportunity to fly on that flight. in almost all cases, that opportunity is fulfilled with a seat. there are three things a trave






hey, i paid extra for my british airways seat, but it didn’t recline


vivienne pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. a flight attendant promised her a refund, but now the airline is balking.q: i recently flew from cape town, south africa, to london on british airways in economy class. it’s a 12-hour flight. in order to reserve a seat prior to 24 hours before the flight, i paid the required 40 pound fee.the seat was broken — it failed to recline at all. the plane was full, so i couldn’t move to a different seat. the chief purser offered me a 30 pound refund. it was the most she could offer, and so i accepted.she explained that i would receive an email regarding payment. i did not receive an email, so i contacted british airways online. the airline’s response was that the cabin manager had no authority to off






locked out of a b&b, what now??


dear travel troubleshooter: my son, luke, recently stayed at the gite maamm bolduc — a bed-and-breakfast in montreal — and was locked out of the building when he returned late at night. there was a digital lock, but he was not given a code for it.after calling the bed-and-breakfast with no answer, i obtained another room for him at a hotel, albeit much more expensive (it was 3 a.m. when i started calling montreal). my son spoke with someone at the bed-and-breakfast the next morning and was given a contact email; it hasn’t responded after two attempts.i’d like a refund for the more expensive hotel. the room was booked with hotels.com. i suppose the company could refund the price of the gite maamm bolduc ($79), though we spent $300 extra on the replacement hotel (delta marriott), as it was t






samsung galaxy s8 likely to come with same era specs as s7: digital p og hy revi


more than six months ago the upcoming samsung flagship smartphone galaxy s8 was rumored to come with a dual- setup. now, that we are much closer to the actual launch of the device, it's looking more and more like those rumors were unfounded. today a major leak, via the usually very reliable evan bl (a.k.a @evleaks), has revealed that the s8's era specification will indeed be very similar to its predecessor s7: a 12mp sensor and f1.7 aperture in the main era and 8mp with f1.7 at the front. the latter has an iris scanner next to it, like we've already seen it on the now discontinued galaxy note 7. there is no talk of ois but we'd be surprised if it would not be included. there will be a new visual search function that uses the era, though. the technology will be able to identify objects and