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ibm, salesforce agree for watson, einstein to co-habitate


fresh off an encouraging quarterly earnings report, ibm on jan. 19 indicated that it is truly a progressive institution by revealing that watson soon will be “marrying” salesforce’s einstein in order to enable smoother transactions with customers.implications not withstanding, the expanded partnership with salesforce will coordinate ibm cloud and watson artificial intelligence services with salesforce’s quip document collaboration platform and service cloud einstein.with this expansion, salesforce has named ibm a preferred cloud services provider, and ibm has named salesforce its preferred customer engagement platform for sales and service.further readingthe plan, at least at the outset, is for ibm to build new watson quip live apps applications that will be embedded into quip documents. t






salesforce's einstein: one smart way to upsell ai


salesforce has built in its einstein artificial intelligence platform and the upshot is that the move appears to be a smart way to grow organically and hit its revenue growth targets.special feature how to implement ai and machine learning the next wave of it innovation will be powered by artificial intelligence and machine learning. we look at the ways companies can take advantage of it and how to get started.the company hosted a strategy powwow for the fiscal year ahead, rolled out its spring '17 release, which integrated einstein integration through its platform. sales cloud, service cloud, marketing cloud, commerce cloud, analytics cloud and community cloud will all get einstein integration and add-on features. meanwhile, salesforce and ibm announced a partnership that will integrate e






salesforce's einstein: one smart way to upsell ai


getty images/istockphoto salesforce has built in its einstein artificial intelligence platform and the upshot is that the move appears to be a smart way to grow organically and hit its revenue growth targets.special feature how to implement ai and machine learning the next wave of it innovation will be powered by artificial intelligence and machine learning. we look at the ways companies can take advantage of it and how to get started.the company hosted a strategy meeting for the fiscal year ahead and rolled out its spring 2017 release, which integrated einstein across its platform. sales cloud, service cloud, marketing cloud, commerce cloud, analytics cloud, and community cloud will all get einstein integration and add-on features. meanwhile, salesforce and ibm announced a partnership tha






ibm, salesforce announce ai partnership


ibm's watson is about to get cozy with salesforce's einstein. the two tech giants announced a partnership monday that will give salesforce customers direct access to structured and unstructured data from watson's artificial intelligence platform. additionally, ibm will begin using the salesforce service cloud internally. what's hot on zdnetmore specifically, apis from ibm watson will integrate into salesforce and be used to combine data from the two ai platforms. "for example, a wealth advisor will be able to unify client data, such as individual investments and risk profiles, with financial trends and public macroeconomic information from application integration suite right within salesforce to make smarter decisions for her customers," salesforce said in a press release.furthermore, ibm'






salesforce steps up developer efforts for einstein


salesforce is stepping up its efforts to recruit its more than 4 million developers to create applications for its einstein artificial intelligence platform.at its trailheadx developer conference, salesforce will outline four new application programming interfaces for einstein. salesforce launched einstein earlier this year and has steadily rolled out efforts to broaden the platform. the overall goal for salesforce is to democratize artificial intelligence for line of business execs as well as data scientists. salesforce sees einstein as a technology that can run in the background to make its various clouds more predictive. idc has predicted that by 2020 about 80 percent of apps will have some ai embedded. by using data across its platform and common interactions between enterprises and th






salesforce steps up developer efforts for einstein


salesforce is stepping up its efforts to recruit its more than 4 million developers to create applications for its einstein artificial intelligence platform.at its trailhead dx developer conference, salesforce will outline four new application programming interfaces for einstein. salesforce launched einstein earlier this year and has steadily rolled out efforts to broaden the platform. the overall goal for salesforce is to democratize artificial intelligence for line of business execs as well as data scientists. salesforce sees einstein as a technology that can run in the background to make its various clouds more predictive. idc has predicted that by 2020 about 80 percent of apps will have some ai embedded. by using data across its platform and common interactions between enterprises and






ibm and salesforce partner to sell watson and einstein


two of the best-marketed names in artificial intelligence are coming together to pitch their wares to a sea of unwitting rubes new customers with the announcement that ibm and salesforce are going to partner.the new partnership amounts to a way for ibm to sell consulting services across both salesforce’s einstein and ibm’s watson ai-branded businesses.insights from watson will now be available directly in salesforce’s intelligent customer success platform, mixing einstein’s customer relationship data with watson’s stores of structured and unstructured data that include weather, healthcare, financial services and retail, the companies said.“within a few years, every major decision — personal or business — will be made with the help of ai and cognitive technologies,” said ginni rometty, chai






can watson help salesforce make email sends smarter?


ibm ceo ginny rometty (right) and salesforce ceo marc benioff (left). image: ibm/jon simon on monday, ibm and salesforce announced a new partnership that will allow salesforce customers to use ibm watson along with salesforce einstein to generate deeper insights from their crm data. the partnership, announced via a press release, will see watson access brought into the salesforce intelligent customer success platform. watson and einstein will be looking at both structured and unstructured data from industries like weather, healthcare, finance, and retail, the release said. additionally, the ibm application integration suite for salesforce will let customers utilize on-premises and cloud data in specific applications. "for example, a wealth advisor will be able to unify client data, such as






ibm watson, salesforce einstein joining forces in ai apps


in a move that promises to infuse artificial intelligence more broadly throughout the enterprise, ibm and salesforce announced a global partnership that is essentially an endorsement of their respective technologies—watson and einstein. specifically, ibm said the deal, announced march 6, is designed to bring the two companies ai technologies together resulting in joint solution that promise to deliver a new level of intelligent customer engagement across sales, service, marketing, and commerce. the companies said they will integrate ibm watson apis into salesforce to bring predictive insights from unstructured data, inside or outside an enterprise together with predictive insights from customer data delivered by salesforce einstein. for example, by combining local shopping patterns, weathe






ibm watson, salesforce einstein joining forces in ai apps


in a move that promises to infuse artificial intelligence more broadly throughout the enterprise, ibm and salesforce announced a global partnership that is essentially an endorsement of their respective technologies—watson and einstein. specifically, ibm said the deal, announced march 6, is designed to bring the two companies' ai technologies together, resulting in joint solution that promise to deliver a new level of intelligent customer engagement across sales, service, marketing and commerce. the companies said they will integrate ibm watson apis into salesforce to bring predictive insights from unstructured data, inside or outside an enterprise together with predictive insights from customer data delivered by salesforce einstein. for example, by combining local shopping patterns, weath






ibm, salesforce announce ai partnership


ibm's watson is about to get cozy with salesforce's einstein. the two tech giants announced a partnership monday that will give salesforce customers direct access to structured and unstructured data from watson's artificial intelligence platform. in another component of the deal, ibm will begin using the salesforce service cloud internally. what's hot on zdnetat first glance the partnership comes off as a duet of ai marketing names, but there are some technical integrations that will create a significant link between the watson and einstein platforms. more specifically, apis from ibm watson will integrate into salesforce and be used to combine data from the two ai platforms. "for example, a wealth advisor will be able to unify client data, such as individual investments and risk profiles,






ibm, salesforce agree to partner on artificial intelligence


international business machines corp. and salesforce.com inc. agreed to mingle their artificial-intelligence technologies in a bid to boost sales of data-analytics offerings.the companies monday announced plans to offer integrated ai services that weave the broad human-like conversation and learning capabilities of ibm’s watson with salesforce’s more sales-oriented einstein technology. the new offerings, available in the second...






ibm, salesforce agree to partner on artificial intelligence


international business machines corp. and salesforce.com inc. agreed to mingle their artificial-intelligence technologies in a bid to boost sales of the powerful data-analytics offerings.the companies monday announced plans to offer integrated ai services that weave the broad humanlike conversation and learning capabilities of ibm’s watson with salesforce’s more sales-oriented einstein technology. the new offerings, available in...






salesforce einstein celebrates its first birthday with a couple of new features


salesforce launched einstein, its artificial intelligence platform just one year ago this week. as it celebrates its first birthday, it’s worth taking a look back at the first year and looking at a couple of enhancements they’re adding as a birthday surprise.it’s easy to lose sight of the fact that einstein isn’t actually a product at all, even though salesforce markets it like one. instead it’s a set of artificial intelligence technologies that underlie the entire salesforce platform and attempt to add a smart layer wherever possible. as i wrote last year at the launch:the company pulled together 175 data scientists to help create salesforce einstein, while leveraging acquisitions such as metamind, predictionio and relateiq. in fact, metamind founder richard socher, holds the title of chi






bluewolf announces telco 'augmented intelligence' with watson and einstein


ibm's bluewolf consulting unit has unveiled its "ai now for telecommunications" augmented intelligence solution for telecommunications carriers, utilising intelligence and cloud apps from ibm watson, salesforce einstein, vlocity, and matrixx.according to bluewolf -- a salesforce partner that focuses on enterprise mobility and cloud services that has worked with telcos including vodafone australia, t-mobile, and telus communications -- ai now will provide improved customer service for carriage services providers (csps) via a single digital platform.latest australian newsspecifically, under the solution bluewolf is providing csps with augmented customer intelligence using two ibm watson apis; customer relationship management and telco business support systems cloud applications from vlocity






salesforce ventures launches $50 m fund to encourage ai development on salesforc


salesforce einstein, the ai toolset for salesforce.com, turned one today and to celebrate salesforce ventures announced a $50 million fund to encourage startups to build ai-fueled applications on top of salesforce.over the years many successful companies have been built on top of salesforce including financialforce.com, apttus and veeva. the purpose of this fund is to coax a new generation of companies to build their own applications while taking advantage of the intelligence that einstein apis can give them.“the goal of the salesforce ai fund is to accelerate the development of transformative ai solutions on salesforce,” matt garratt, vp at salesforce ventures told techcrunch. “there is an incredible opportunity for companies and entrepreneurs to create next-generation ai solutions and ou






salesforce brings image recognition to crm apps with einstein vision


salesforce einstein is gaining image recognition features. salesforce.com has announced einstein vision a set of application program interfaces designed to help companies build customer relationship management apps with image recognition features. while image recognition and crm may not seem like an obvious fit, salesforce said the pairing has huge potential. for example, companies could use the image recognition to check on inventory levels or product quality as well as spot customer preference trends. einstein vision lets developers leverage pre-trained image classifiers, or train their own custom classifiers to handle a wide variety of specialized image-recognition use cases. “any developer can easily embed ai and image recognition to any app for text or voice data or image capture,” al






salesforce bolsters einstein ai support in sales cloud


salesforce.com has several big improvements planned for its sales cloud crm platform, driven by the company’s einstein ai software.the new features are designed to deliver a “next generation of sales cloud” that includes better sales forecasting and insights into individual and sales team’s performance, company executives told eweek.salesforce also announced a new $50 million salesforce ai fund it hopes will accelerate development of “transformative ai solutions” for the salesforce platform.as for sales cloud, the most significant new feature is einstein forecasting, an automated forecasting tool salesforce said can be used by sales managers, the cfo or anyone who needs to predict what sales results will be, to make forecasting more accessible and accurate. a particular pain point the soft






salesforce to offer more customized ai with myeinstein


it’s been just over a year since salesforce introduced einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the salesforce product set. today, at dreamforce, the company’s enormous customer conference taking place this week in san francisco, it announced myeinstein, a package of tools it created to help developers and salesforce admins customize their ai tools for their particular business.this is really an extension of the developer tools the company introduced in june this year with the goal of exposing some of those artificial intelligence capabilities to customers and letting them create their own intelligent apps. but salesforce is not stopping with developers in this release. they are also giving customization capabilities to admins with a






crm gets smarter with salesforce einstein high velocity sales cloud


the sales process is changing. in person meetings and traditional sales calls have been largely replaced by digital technologies. sales professionals now typically spend six times more hours in front of a computer or mobile screen than in the field, according to salesforce.com.last september the crm giant introduced einstein, artificial intelligence technology designed to make using digital sales tools easier by giving sales reps suggestions on how to better identify leads and serve the clients they already have.in the past few months salesforce has released several new versions of applications enhanced with einstein including service cloud and financial service cloud designed for contact centers and service professionals and financial advisors respectively.now the company has brought eins






crm gets smarter with salesforce einstein high velocity sales cloud


the sales process is changing. in person meetings and traditional sales calls have been largely replaced by digital technologies. sales professionals now typically spend six times more hours in front of a computer or mobile screen than in the field, according to salesforce.com.last september the crm giant introduced einstein, artificial intelligence technology designed to make using digital sales tools easier by giving sales reps suggestions on how to better identify leads and serve the clients they already have.in the past few months salesforce has released several new versions of applications enhanced with einstein including service cloud and financial service cloud designed for contact centers and service professionals and financial advisors respectively.now the company has brought eins






salesforce preps guidance feature for its einstein ai technology


salesforce is testing a version of its einstein artificial intelligence service internally to help project sales and give guidance. ceo marc benioff said an internal spin of this einstein guidance feature has made the artificial intelligence technology another member of the management team.it's not clear when this einstein guidance feature will roll out broadly, but it was one of the big takeaways on salesforce's first quarter earnings conference call. here's a look at the three takeaways: artificial intelligencespecial feature how to implement ai and machine learning the next wave of it innovation will be powered by artificial intelligence and machine learning. we look at the ways companies can take advantage of it and how to get started.benioff said artificial intelligence is being adopt






salesforce preps guidance feature for its einstein ai technology


salesforce is testing a version of its einstein artificial intelligence service internally to help project sales and give guidance. ceo marc benioff said an internal spin of this einstein guidance feature has made the artificial intelligence technology another member of the management team.it's not clear when this einstein guidance feature will roll out broadly, but it was one of the big takeaways on salesforce's first quarter earnings conference call. here's a look at the three takeaways: artificial intelligencespecial feature how to implement ai and machine learning the next wave of it innovation will be powered by artificial intelligence and machine learning. we look at the ways companies can take advantage of it and how to get started.benioff said artificial intelligence is being adopt






salesforce bolsters sales cloud with more einstein ai


salesforce's lightning sales console.salesforce on tuesday announced the release of the einstein high velocity sales cloud, a bundle of technologies and features aimed at boosting productivity for sales teams. what's hot on zdnetsalesforce's spring 2017 release, rolled out in early march, officially integrated einstein across its platform, including sales cloud, service cloud, marketing cloud, commerce cloud, analytics cloud, and community cloud. this latest sales cloud iteration brings new and existing features together in one place in an effort to make ai capabilities more accessible to a broader range of sales workers. the release includes sales cloud features such as einstein lead scoring, which automates lead prioritization; einstein activity capture, which automatically logs staff in






salesforce bolsters sales cloud with more einstein ai


salesforce's lightning sales console.salesforce on tuesday announced the release of the einstein high velocity sales cloud, a bundle of technologies and features aimed at boosting productivity for sales teams. what's hot on zdnetsalesforce's spring 2017 release, rolled out in early march, officially integrated einstein across its platform, including sales cloud, service cloud, marketing cloud, commerce cloud, analytics cloud, and community cloud. this latest sales cloud iteration brings new and existing features together in one place in an effort to make ai capabilities more accessible to a broader range of sales workers. the release includes sales cloud features such as einstein lead scoring, which automates lead prioritization; einstein activity capture, which automatically logs staff in






salesforce launches einstein analytics, discovery, aims to bring ai to business


salesforce launched einstein analytics, a suite of tools that embeds predictive tools for its sales, service, and marketing clouds, as well as einstein discovery, which provides actionable data and "stories" from the recently acquired beyondcore.arijit sengupta, head of einstein discovery, said the tools are designed to bring artificial intelligence to business executives while providing the underlying data models to data scientists if needed. einstein discovery in many ways is the latest iteration of what sengupta's beyondcore initially set out to do. at the time, sengupta noted that business executives could become too comfortable with magic formulas and boxes pitched by vendors. salesforce acquired beyondcore nearly year ago. tech pro research:how artificial intelligence is taking call






salesforce einstein ai can generate models automatically


when salesforce announced its spring release this week, it revealed that its artificial intelligence platform, dubbed einstein, can build data models automatically, even when customers have customized their products to meet the company’s unique requirements.they called this “using artificial intelligence to generate artificial intelligence,” and it’s not something they have talked about before when describing the platform’s capabilities.john ball, gm of einstein at salesforce, said they did this for a couple of reasons. they wanted to make this process of integrating intelligence as easy as possible for customers, but from a data standpoint, they also knew the more data the customer provides and the more custom data fields provide new signals, the more robust the models that it could gener






salesforce delivers einstein platform for creating 'intelligent apps'


salesforce.com is kicking off its trailhead developers' conference june 28 with the release of einstein platform services, a set of new tools designed to help users better understand and anticipate customer demand.the company is also releasing a beta version of einstein object detection, another developer tool that helps with the creation of apps that can recognize images and also object types and quantities within an image.a retailer could use einstein object detection to analyze what products have sold or are missing on store shelves. it could also help field service technicians with repairs by recognizing a component or part and pulling up a reference to it from a related database.salesforce released einstein, an integrated set of ai technologies, with much fanfare at its dreamforce con






salesforce delivers einstein platform for creating 'intelligent apps'


salesforce.com is kicking off its trailhead developers' conference june 28 with the release of einstein platform services, a set of new tools designed to help users better understand and anticipate customer demand.the company is also releasing a beta version of einstein object detection, another developer tool that helps with the creation of apps that can recognize images and also object types and quantities within an image.a retailer could use einstein object detection to analyze what products have sold or are missing on store shelves. it could also help field service technicians with repairs by recognizing a component or part and pulling up a reference to it from a related database.salesforce released einstein, an integrated set of ai technologies, with much fanfare at its dreamforce con






salesforce launches einstein analytics, discovery, aims to bring ai to business


salesforce launched einstein analytics, a suite of tools that embeds predictive tools for its sales, service and marketing clouds, as well as einstein discovery, which provides actionable data and "stories" from the recently acquired beyondcore.arijit sengupta, head of einstein discovery, said the tools are designed to bring artificial intelligence to business executives while providing the underlying data models to data scientists if needed. einstein discovery in many ways is the latest iteration of what sengupta's beyondcore initially set out to do. at the time, sengupta noted that business executives could become too comfortable with magic formulas and boxes pitched by vendors. salesforce acquired beyondcore nearly year ago. tech pro research:how artificial intelligence is taking call c






salesforce introduces several einstein ai tools for third-party developers


salesforce launched three ai tools for developers today at the trailheadx developer conference. these algorithms, which fall under the new einstein platform services, enable third-party developers to add einstein intelligence to applications built on top of the salesforce platform.the new services include sentiment and intent analysis and some pretty sophisticated image recognition analysis tools, that, when properly trained, can count objects and even recognize attributes like color or size. the three services open up all kinds of possibilities for developers to tap into these advanced technologies to build sophisticated functionality into apps built on top of salesforce.the einstein intent tool allows programmers to understand the intent of customer inquiries, which could make it easier






salesforce introduces several einstein ai tools for third-party developers


salesforce launched three ai tools for developers today at the trailheadx developer conference. these algorithms, which fall under the new einstein platform services, enable third-party developers to add einstein intelligence to applications built on top of the salesforce platform.the new services include sentiment and intent analysis and some pretty sophisticated image recognition analysis tools, that, when properly trained, can count objects and even recognize attributes like color or size. the three services open up all kinds of possibilities for developers to tap into these advanced technologies to build sophisticated functionality into apps built on top of salesforce.the einstein intent tool allows programmers to understand the intent of customer inquiries, which could make it easier






salesforce, ibm deepen partnership with new app integrations


salesforce and ibm are joining forces again as they attempt to deepen the alliance between the two companies. the partnership began last march when they agreed to sell each other’s artificial intelligence products, watson and einstein. today’s announcement is all about data integration.salesforce will be adding the ability to include ibm weather data in lightning apps, while ibm will enable customers to easily build apps that include salesforce data.ibm bought the weather company in 2015 because it was hot for all that delicious data. apparently salesforce is too because the first part of today’s announcement involves a few specific types of weather data integration on the salesforce lightning platform.for starters, there is a lightning component called weather focus, which allows develope






salesforce lands transamerica as financial services cloud customer, adds einstei


salesforce said it landed transamerica financial network as a customer for its financial services cloud, which was updated to include the einstein artificial intelligence platform.for salesforce, the trick is to migrate financials services companies, which were already using the company in many cases for customer relationship management offerings, to its more vertical-focused cloud. rohit mahna, general manager of salesforce's financial services unit, said more firms are moving from the company's horizontal applications to more industry-focused clouds. transamerica previously had multiple customer systems. salesforce will be used to bring transamerica advisors, agents and customers onto one customer platform. the migration strategy was drawn up with the help of deloitte. salesforce already






salesforce lands transamerica as financial services cloud customer, adds einstei


salesforce said it landed transamerica financial network as a customer for its financial services cloud, which was updated to include the einstein artificial intelligence platform.for salesforce, the trick is to migrate financials services companies, which were already using the company in many cases for customer relationship management offerings, to its more vertical-focused cloud. rohit mahna, general manager of salesforce's financial services unit, said more firms are moving from the company's horizontal applications to more industry-focused clouds. transamerica previously had multiple customer systems. salesforce will be used to bring transamerica advisors, agents, and customers onto one customer platform. the migration strategy was drawn up with the help of deloitte. salesforce alread






salesforce brings new features to einstein, trailhead, quip services


san francisco—salesforce.com is moving to make several of its services more accessible and customizable. during a media briefing here ahead of its dreamforce conference that kicks off nov. 6, salesforce detailed enhancements to many of its services, including the trailhead learning platform.the new mytrailhead is designed to let companies create their own interactive learning tools that are optimized for mobile and can be branded with their own content.in a demonstration, the general manager for trailhead, sarah franklin, showed a branded version of how t-mobile has designed its own trailhead learning environment. “you log into the t-mobile system as an employee and you can see learning that’s been assigned to you as well as public trailhead content on subjects like ai and understanding pr






oscar-nominated emmanuelle riva dies in paris, age 89


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