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iadvize raises $37.6 million for its customer engagement platform


french startup iadvize raised another $37.6 million (€32 million) from idinvest, bpifrance and quadrille capital. the company wants to convert casual website visitors into clients.thanks to iadvize, companies can track what you’re doing and engage with you to convince you that you should open a bank account, buy a coat or upgrade your subscription.with today’s funding round, the company plans to open a new office in boston before the end of the year and hire more people. iadvize has already opened offices in london, düsseldorf, madrid and nantes.when iadvize initiates an interaction with a customer, clients can expect a conversation with the customer support team, with a chatbot or with an expert in an ibbü community.these experts receive some compensation in exchange from some advice. but






customer engagement and the commonwealth of self interest: part one


note: this is the first in a series of articles based on the thinking and research i'm doing for my new book, the commonwealth of self-interest: customer engagement, business benefit (harvard business press 2017 or 2018, depending on when i finish writing it). i'm not plugging the book, i swear. but i am thinking about stuff that i'd like to throw out to you to think about when it comes to customer engagement strategy and programs. i pinky swear. this is one of the key psychological, social, and rational parts of the engagement framework -- how human beings act. and this is only the beginning. part one is about self-interest. part two, the next part (duh), is about the commonwealth and how it all works together. commonwealth of self-interest? what? that means...? beyond the wow factor: why






campaign monitor acquires tagga to boost email marketing with customer data


email marketing company campaign monitor is announcing that it has acquired tagga.founded in 2008, tagga is a customer data platform, which means businesses can use it to combine user data from different source and create different segments to target with marketing campaigns.campaign monitor ceo alex bard said that as personalization becomes a key part of email marketing, platforms like tagga will play a bigger role. in particular, he sees a big opportunity to plug customer data platforms into the systems that actually manage email marketing campaigns — like campaign monitor.cordial raises $6 million for its customized, automated email marketing servicecampaign monitor buys getfeedback to expand into surveys and open a u.s. officenew business model in hand, tagga raises $400,000 “the oppor






campaign monitor acquires tagga to boost email marketing with customer data


email marketing company campaign monitor is announcing that it has acquired tagga.founded in 2008, tagga is a customer data platform, which means businesses can use it to combine user data from different sources and create different segments to target with marketing campaigns.campaign monitor ceo alex bard said that as personalization becomes a key part of email marketing, platforms like tagga will play a bigger role. in particular, he sees a big opportunity to plug customer data platforms into the systems that actually manage email marketing campaigns — like campaign monitor.cordial raises $6 million for its customized, automated email marketing servicecampaign monitor buys getfeedback to expand into surveys and open a u.s. officenew business model in hand, tagga raises $400,000 “the oppo






conversocial buys live chat and in-app messaging startup hipmob to bolster custo


conversocial, the u.k.-headquartered social customer care platform, has acquired silicon valley startup hipmob. the y combinator alumnus had developed an integrated live chat platform for websites and mobile apps, whilst the acquisition will be used by conversocial to enabled it to serve customers who prefer web-based chat channels and in-app messaging on mobile to deliver online customer care.terms of the deal remain undisclosed. however, i understand it’s an all stock acquisition and that it is primarily conversocial buying hipmob for its technology and platform. “the hipmob brand will be fully absorbed into conversocial, and the hipmob team will remain on to assist with the integration,” the company tells me.meanwhile, the acquisition speaks to conversocial’s aim to optimise the online






collaboration software company jive to be acquired by aurea for $462 million


jive, a community collaboration software company that was one of the biggest enterprise 2.0-era success stories, going public in 2011, announced today it had agreed to be acquired by esw capital’s wave systems for $462 million. it will become part of the aurea family of companies.in the end, it was a kind and healthy exit for jive shareholders. esw paid $5.25 a share to purchase the company, representing a 20 percent increase over the average of jive’s closing stock price for the three months ending on april 28, 2017. it had closed on friday at $5.05 a share. needless to say, jive’s board jumped at the offer and voted unanimously to approve the deal.the plan is to integrate jive into aurea’s customer experience management platform. the acquisition gives aurea a tool for creating internal a






collaboration software company jive to be acquired by aurea for $462 million


jive, a community collaboration software company that was one of the biggest enterprise 2.0-era success stories, going public in 2011, announced today it had agreed to be acquired by esw capital’s wave systems for $462 million. it will become part of the aurea family of companies.in the end, it appeared to be a kind and healthy exit for jive shareholders. esw paid $5.25 a share to purchase the company, representing a 20 percent increase over the average of jive’s closing stock price for the three months ending on april 28, 2017. it had closed on friday at $5.05 a share. needless to say, jive’s board jumped at the offer and voted unanimously to approve the deal.but not everyone saw it that way. ray wang, founder and principal at constellation research, called it a “fire sale” on twitter and






collaboration software company jive to be acquired by aurea for $462 million


jive, a community collaboration software company that was one of the biggest enterprise 2.0-era success stories, going public in 2011, announced today it had agreed to be acquired by esw capital’s wave systems for $462 million. it will become part of the aurea family of companies.in the end, it appeared to be a kind and healthy exit for jive shareholders. esw paid $5.25 a share to purchase the company, representing a 20 percent increase over the average of jive’s closing stock price for the three months ending on april 28, 2017. it had closed on friday at $5.05 a share. needless to say, jive’s board jumped at the offer and voted unanimously to approve the deal.but not everyone saw it that way. ray wang founder and principal at constellation research called it a ‘fire sale’ on twitter and r






collaboration software company jive to be acquired by aurea for $462 million


jive, a community collaboration software company that was one of the biggest enterprise 2.0-era success stories, going public in 2011, announced today it had agreed to be acquired by esw capital’s wave systems for $462 million. it will become part of the aurea family of companies.in the end, it was a kind and healthy exit for jive shareholders. esw paid $5.25 a share to purchase the company, representing a 20 percent increase over the average of jive’s closing stock price for the three months ending on april 28, 2017. it had closed on friday at $5.05 a share. needless to say, jive’s board jumped at the offer and voted unanimously to approve the deal.the plan is to integrate jive into aurea’s customer experience management platform. the acquisition gives aurea a tool for creating internal a






calldesk raises $2.5 million for its ai agent for customer support calls


it’s time to put an end to these dumb automatic customer support calls that ask you to press 1, then press 4, then press 2, then say “yes”… calldesk is working on a virtual agent for customer support calls. think something like siri for customer calls. point nine capital and eqt ventures are investing in today’s funding round of $2.5 million (€2.1 million).there are multiple components that make calldesk stand out. first, the company has been working on natural language processing capabilities so that you can have a normal conversation with your virtual agent. it starts by understanding what you mean even if there are dozens of ways to say the same thing.second, calldesk understands context. for instance, if you’re trying to book a dentist appointment, calldesk knows your answer to the pre






combining apps to build a better way of doing crm


usermind ceo michel feaster: "as a company, you need to understand their history so that, in an ideal world, you can personalise that engagement and respond in a contextual way." image: usermind describing itself as a "customer engagement hub", usermind's software aims to connect your crm, custom applications, saas apps, and databases into a cohesive whole. a new company, it only emerged from 'stealth' funding -- which brought in $14.5m -- in march last year and is currently building up its workforce. the company's co-founder and ceo, michel feaster, told zdnet how she plans to make usermind indispensable.zdnet: the goal of usermind is to help companies create a seamless customer experience. how do you aim to do that?feaster: when you think about us as customers, when we go to do any inter






the biggest ceo pay raises and pay cuts of 2016


here are the three ceos who got the biggest pay raises last year, and the deepest pay cuts, as calculated by the associated press and equilar, an executive data firm.___top raises:___1. hock tanbroadcom corp.$24.7 million, up 513 percent___2. thomas rutledgecharter communications inc.$98 million, up 499 percent___3. robert kotickactivision blizzard inc.$33.1 million, up 358 percent___deepest cuts:___1. dara khosrowshahiexpedia inc.$2.4 million, down 97 percent___2. brenton saundersallergan inc.$4.1 million, down 81 percent






g2 crowd raises $30 million for software reviews platform


g2 crowd, a chicago-based platform that aggregates reviews of business software, has raised $30 million in series b funding, the company announced wednesday.accel, a bay area venture firm that has backed companies including facebook and groupon, led the round with participation from linkedin and chicago-based pritzker group venture capital. the founders of g2 crowd, including chairman godard abel ⇒, also invested in the round. the company has raised $45 million to date.ceo tim handorf said g2 crowd will use the funding to expand its platform, which includes customer reviews and proprietary reports on enterprise software such as chicago-based activecampaign and e-commerce giant shopify."truth be told, we were not looking for the funding," handorf said. "however, when accel approached us, we






ai-powered customer marketing platform ometria raises $6m series a


ometria, a customer marketing platform which says it’s “ai-powered” has raised $6m in series a funding. us-based summit action led the round, along with an investment syndicate backed by individuals with roles inside some key retailers. ometria has now raised a total of $11m to accelerate the development of its customer marketing platform, which, it claims, enables retailers to send individually personalised marketing messages across several brand touchpoints.ometria says it is used by over 100 of the largest multi-channel retailers and fast-growing vc-backed ecommerce businesses including moss bros, crew clothing, charlotte tilbury, feelunique, lovecrafts, wonderbly (formerly lost my name), and graze.com.strategic investors included summit action, the us vc fund of the summit series, sona






ai-powered customer marketing platform ometria raises $6m series a


ometria, a customer marketing platform which says it’s “ai-powered” has raised $6m in series a funding. us-based summit action led the round, along with an investment syndicate backed by individuals with roles inside some key retailers. ometria has now raised a total of $11m to accelerate the development of its customer marketing platform, which, it claims, enables retailers to send individually-personalised marketing messages across several brand touchpoints.ometria says it is used by over 100 of the largest multi-channel retailers and fast-growing vc-backed ecommerce businesses including moss bros, crew clothing, charlotte tilbury, feelunique, lovecrafts, wonderbly (formerly lost my name), and graze.com.strategic investors included summit action, the us vc fund of the summit series, sona






replace your oracle database and deliver the personalized, responsive experience


live event date: august 30, 2017 @ 1:00 p.m. et /10:00 a.m. ptregister nowin an age of constantly rising customer expectations, customer experience has become the new competitive advantage. the problem is, traditional relational databases like oracle weren't built to meet the quickly changing requirements of modern web, mobile, and iot apps. that's why leading companies are switching to solutions like the engagement database, based on the most powerful nosql engine, to deliver the consistently brilliant, personalized, and responsive digital experiences their customers demand.in this webinar, we'll share real-world lessons learned from centeredge software, a management solutions provider that transitioned all of its customer-facing apps to the couchbase engagement database after its rdbms s






4 surprisingly easy tips to improve customer engagement


the rise of technology, use of mobile devices and the significant growth of social media have empowered customers in a new way. with the touch of a few buttons, customers can have all the information they want at their fingertips.with this, they also have the ability to leave scathing reviews or comments that can negatively impact any business. this goes particularly true with smaller businesses who tend to have fewer reviews.with these ever-changing and fast-moving platforms, businesses and their marketers have to think how they’re going to get the attention of their customers. most importantly, they need to know how they’re going to keep them interested, make a purchase or sign up.so, what can you do to increase the number of customers engaging with you and your company? here are some of






cohesity raises $90m+ series c round for its hyperconverged data platform


cohesity, a company that helps enterprises to store and manage all of the secondary data they create outside of their production apps, today announced that it has raised over $90 million in a series c round led by gv (aka google ventures) and sequoia capital. sadly, the company’s investor’s won’t let it disclose the exact number, except that it’s over $90 million (and our understanding is that it’s under $100 million, too).cisco investments and hpe also participated as strategic investors, as well as accel ventures, artis ventures, battery ventures, dhvc (formerly danhua capital), foundation capital, qualcomm ventures, trinity ventures and wing venture capital.the company says it decided to go out and look for new funding because it saw “a rapid uptick in customer demand for cohesity’s hyp






siri usage and engagement dropped since last year, as alexa and cortana grew


siri remains the most popular virtual assistant with 41.4 million monthly active users in the u.s., according to a new report from measurement firm verto analytics out this morning, but it has seen a 15 percent decline since last year – or 7.3 million monthly users. in addition, the study found that engagement with siri has also dropped by nearly half during this period, from 21 percent to 11 percent.meanwhile, amazon alexa usage has been skyrocketing – jumping 325 percent in monthly active users – that is, from 0.8 million to 2.6 million monthly users, as its user engagement also increased from 10 percent to 22 percent during the same time frame.cortana has seen an increase as well, growing from 0.2 million monthly users in the u.s. to 0.7 million, or a 350 percent increase. its user enga






siri usage and engagement dropped since last year, as alexa and cortana grew


siri remains the most popular virtual assistant with 41.4 million monthly active users in the u.s., according to a new report from measurement firm verto analytics out this morning, but it has seen a 15 percent decline since last year – or 7.3 million monthly users. in addition, the study found that engagement with siri has also dropped by nearly half during this period, from 21 percent to 11 percent.meanwhile, amazon alexa usage has been skyrocketing – jumping 325 percent in monthly active users – that is, from 0.8 million to 2.6 million monthly users, as its user engagement also increased from 10 percent to 22 percent during the same time frame.cortana has seen an increase as well, growing from 0.2 million monthly users in the u.s. to 0.7 million, or a 350 percent increase. its user enga






siri usage and engagement dropped since last year, as alexa and cortana grew


siri remains the most popular virtual assistant with 41.4 million monthly active users in the u.s., according to a new report from measurement firm verto analytics out this morning, but it has seen a 15 percent decline since last year – or 7.3 million monthly users.  in addition, the study found that engagement with siri has also dropped by nearly half during this period, from 21 percent to 11 percent.meanwhile, amazon alexa usage has been skyrocketing – jumping 325 percent in monthly active users – that is, from 0.8 million to 2.6 million monthly users, as its user engagement also increased from 10 percent to 22 percent during the same time frame.cortana has seen an increase as well, growing from 0.2 million monthly users in the u.s. to 0.7 million, or a 350 percent increase. its user eng






boston-based localytics, a mobile engagement platform, acquires berlin’s tapglue


localytics, the boston-based mobile engagement platform, has acquired berlin’s tapglue, which offered mobile app developers an api and backend service to enable them to easily add social features to their apps. terms of the deal remain undisclosed.in what i’m going to dub as at least partly an acqui-hire, the purchase sees localytics open a new berlin office — its second in europe, adding to an existing presence in london — to be led by the tapglue team.meanwhile, the tapglue platform is being shuttered, though it will live on as an open source offering and made available for free to the mobile developer community.of note, the acquisition signals the merger of two techstars boston startup accelerator program graduates: localytics graduated in 2009, and tapglue in 2016.tapglue was founded i






voysis raises $8 million to help it become the twillio of voice ai


voice-powered artificial intelligence is not something that’s easy to set up for just any business, even if it might have real benefits in terms of driving sales or improving customer experience. voysis is a startup that wants to change that, with an ai platform that can parse natural language input, and that works effectively in specific domains including ecommerce, entertainment and more. voysis doesn’t want to be siri or alexa – it wants to the perfect shop assistant, or the extremely insightful video store clerk.“voysis is a complete voice ai platform,” explained voysis founder and ceo peter cahill in an interview. “what i mean by that is that the platform enables companies and businesses to rapidly stand up their own artificial intelligences that can be queried by voice or text.”in ot






voysis raises $8 million to help it become the the twillio of voice ai


voice-powered artificial intelligence is not something that’s easy to set up for just any business, even if it might have real benefits in terms of driving sales or improving customer experience. voysis is a startup that wants to change that, with an ai platform that can parse natural language input, and that works effectively in specific domains including ecommerce, entertainment and more. voysis doesn’t want to be siri or alexa – it wants to the perfect shop assistant, or the extremely insightful video store clerk.“voysis is a complete voice ai platform,” explained voysis founder and ceo peter cahill in an interview. “what i mean by that is that the platform enables companies and businesses to rapidly stand up their own artificial intelligences that can be queried by voice or text.”in ot






voysis raises $8 million to help it become the twillio of voice ai


voice-powered artificial intelligence is not something that’s easy to set up for just any business, even if it might have real benefits in terms of driving sales or improving customer experience. voysis is a startup that wants to change that, with an ai platform that can parse natural language input, and that works effectively in specific domains including ecommerce, entertainment and more. voysis doesn’t want to be siri or alexa – it wants to the perfect shop assistant, or the extremely insightful video store clerk.“voysis is a complete voice ai platform,” explained voysis founder and ceo peter cahill in an interview. “what i mean by that is that the platform enables companies and businesses to rapidly stand up their own artificial intelligences that can be queried by voice or text.”in ot






robo-advisor wealthsimple raises another $37 million from power financial


with more than 30,000 clients and $750 million in assets under management, toronto-based investment platform wealthsimple continues to grow both in its home market and in the u.s. to bolster that growth, the company has raised an additional $37 million ($50 million candian) in funding from power financial.like other similar platforms, wealthsimple provides automated technology that allows its users to “invest on autopilot.” that is, users provide data about their financial situation and their risk tolerance, and wealthsimple creates a personalized, low-cost and diversified portfolio which it can later rebalance as necessary.but while other so-called robo-advisors are focused on courting the high end of the market, wealthsimple is trying to provide the same types of tools and advice to all






robo-advisor wealthsimple raises another $37 million from power financial


with more than 30,000 clients and $750 million in assets under management, toronto-based investment platform wealthsimple continues to grow both in its home market and in the u.s. to bolster that growth, the company has raised an additional $37 million ($50 million candian) in funding from power financial.like other similar platforms, wealthsimple provides automated technology that allows its users to “invest on autopilot.” that is, users provide data about their financial situation and their risk tolerance, and wealthsimple creates a personalized, low-cost and diversified portfolio which it can later rebalance as necessary.but while other so-called robo-advisors are focused on courting the high end of the market, wealthsimple is trying to provide the same types of tools and advice to all






robo-advisor weathsimple raises another $37 million from power financial


with more than 30,000 clients and $750 million in assets under management, toronto-based investment platform wealthsimple continues to grow both in its home market and in the u.s. to bolster that growth, the company has raised an additional $37 million ($50 million candian) in funding from power financial.like other similar platforms, wealthsimple provides automated technology that allows its users to “invest on autopilot.” that is, users provide data about their financial situation and their risk tolerance, and wealthsimple creates a personalized, low-cost and diversified portfolio which it can later rebalance as necessary.but while other so-called robo-advisors are focused on courting the high end of the market, wealthsimple is trying to provide the same types of tools and advice to all






logmein launches bold360 crm suite, faces crowded market


logmein is targeting the "white space" in the customer relationship management market with a suite called bold360 to manage multiple channels, chat and video.the company, best known for its collaboration and meeting tools and acquiring the goto product line from citrix in january, said "there is significant white space when it comes to engagement capabilities of traditional crm tools."bold360 aims to provide one view of all customer touch points as well a unified interface that can handle chat, text and video. automation technology will enable customer self service support and free up agent workflows. also: omnichannel debunked in less than 5 minutes | eight obstacles to overcome in your digital transformation journey | how to use digital transformation to win budget | logmein merging with






illumio raises $125m to further improve adaptive security platform


security vendor illumio today announced that it has raised $125 million in a series d round of funding to help the company continue building and delivering its adaptive security platform to customers around the world.the funding round was led by j.p. morgan asset management and included the participation of existing investors andreessen horowitz, general catalyst, 8vc, accel and data collective (dcvc). total funding to date for illumio now stands at $267 million.illumio emerged from stealth in october 2014, with the promise of helping companies to segment their networks, in a bid to reduce the attack surface and minimize risks. "it has been 10 quarters that we have been shipping software in market now," andrew rubin, ceo and co-founder of illumio, told eweek. further readingrubin said that






bluewolf announces telco 'augmented intelligence' with watson and einstein


ibm's bluewolf consulting unit has unveiled its "ai now for telecommunications" augmented intelligence solution for telecommunications carriers, utilising intelligence and cloud apps from ibm watson, salesforce einstein, vlocity, and matrixx.according to bluewolf -- a salesforce partner that focuses on enterprise mobility and cloud services that has worked with telcos including vodafone australia, t-mobile, and telus communications -- ai now will provide improved customer service for carriage services providers (csps) via a single digital platform.latest australian newsspecifically, under the solution bluewolf is providing csps with augmented customer intelligence using two ibm watson apis; customer relationship management and telco business support systems cloud applications from vlocity






illumio raises $125m to further improve adaptive security platform


security vendor illumio today announced that it has raised $125 million in a series d round of funding to help the company continue building and delivering its adaptive security platform to customers around the world.the funding round was led by j.p. morgan asset management and included the participation of existing investors andreessen horowitz, general catalyst, 8vc, accel and data collective (dcvc). total funding to date for illumio now stands at $267 million.illumio emerged from stealth in october 2014, with the promise of helping companies to segment their networks, in a bid to reduce the attack surface and minimize risks. "it has been 10 quarters that we have been shipping software in market now,"andrew rubin, ceo and co-founder of illumio, told eweek. further readingrubin said that






hr and employee benefits platform hibob raises $17.5m led by u.s.-based battery


hibob, a hr and employee benefits platform for small to medium-sized businesses, has raised $17.5 million in series a funding. leading the round is u.s. vc firm battery ventures, with participation from arbor ventures, and fidelity’s eight roads ventures. existing backer bessemer venture partners also joined the round, which brings total funding for the u.k. and israel-based startup to $25 million.launched last year, hibob has built what it describes as a cloud-based hr and benefits platform to help businesses manage and engage with their employees. the software includes all of the day-to-day hr admin tools you’d expect, but also places a lot more emphasis on employee engagement, with a bottom up approach to the formation and support of employee ‘clubs’ or interest groups.this lets employe






prime day: a showcase for amazon's engagement 'echosystem'


well, while i am still heads down on writing the final chapters of my new book, the commonwealth of self-interest: customer engagement, business benefit, now due out between june and august of next year from harvard business press (a long-winded approach if i have ever had one), i, of course, continue to provide you with content i only wish i was smart enough and good enough to write. and my name isn't stuart smalley.but my guest poster's name is brent leary -- who has graced these pages before. he is the owner and founder of crm essentials, and, if you don't already know this, is one of the world's foremost influencers and experts in crm, small business, social media, the enterprise, and, as you probably now can guess, amazon and its remarkable engagement ecosystem. his post here, appeari






thoughts on building a bootstrapped business


zach abramowitzcontributorzach abramowitz is the co-founder and ceo of replyall. more posts by this contributor: chief executive officer yaron ben shaul originally launched hometalk as an engagement platform for customers of networx, his lead generation business for home contractors.that engagement platform, with offices in new york and a research and development center in israel, has since grown into a social network for the “do-it-yourself” community.“technology has caused people to lose the competency to work with their hands,” says ben shaul, “hometalk is trying to use technology to re-teach those skills.”people who love to improve their home through diy go to hometalk to post their projects, get feedback from likeminded diyers and ask questions on the community boards. the result of t






sprinklr launches major push into customer experience


sprinklr, the unicorn startup with a valuation of $1.8 billion, announced a major update today, which shifts the company’s focus from a pure social signals platform to customer experience management. while it still uses social as a central processing point, the idea is to bring a typical set of marketing tasks under a single umbrella they are calling the experience cloud.if that sounds familiar, it’s because adobe released a product with the same name a few weeks ago. sprinklr is taking a similar approach with a unified platform, but with the goal of being able to manage the customer through what you know about them from a social perspective.for ceo ragy thomas, it’s about finding more creative ways to use the social information they have been collecting for the past 7.5 years the company






apple brings 'business chat' to apple messages


apple this week announced business chat, a tool that enables people to connect with businesses via apple messages. customers can use business chat to ask questions, get customer support, and make transactions on their iphone, ipad, or apple watch.while other messaging platforms, like facebook's messenger and whatsapp, offer customer support systems, business chat could appeal to enterprises all in on ios. the tool lets users find businesses with safari, maps, spotlight, and siri. additionally, users pay for purchases via business chat with apple pay, and they can schedule appointments and deliveries using a built-in scheduling app. businesses can give customers options within business chat using its built-in list app. they can also use business chat to prompt customers to download their cu