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ghost calls not to blame for 911 backlog in dallas


an enormous backlog of calls coming from t-mobile customers in dallas’ 911 center was thought to be the culprit behind a tragic death in the area, but now, it appears that the city no longer believes so-called “ghost calls” are to blame. this week, top executives from the bellevue, washington-based cellphone service provider paid a visit to the texas metropolis to discuss why calls from t-mobile customers have been flooding the emergency hotline. last week, a child died after his babysitter’s repeated calls to 911 went unanswered. but it seems as though the issue has been tied to a “backlog of legitimate 911 calls, not ghost calls, which aren’t initiated by a person,” as per a new wall street journal report.the problem of ghost calls first emerged last fall. t-mobile customers would call 9






dallas officials say abandoned calls a source of 911 woes


dallas — the city of dallas has backed away from its claim that a t-mobile "ghost calling" glitch flooded the city's 911 call center and resulted in hundreds of calls being placed on hold.authorities initially believed that t-mobile phones were somehow inundating 911 with ghost calls, which are automatically generated by a phone, unbeknownst to its owner.but officials said thursday that it was actually abandoned 911 calls that were a source of the problem.callers would hang up after dialing 911 and dispatchers were then obligated to return the call to determine if there was an emergency. but that created a long backlog of calls.additional dispatchers will be added until changes can be implemented, including technological upgrades.officials have been criticized for delayed emergency respons






dallas offers cautionary tale as it moves to fix 911 woes


dallas — dallas has been experiencing disruptions in its 911 service that began in october and at one point last week resulted in 360 calls being placed on hold. more dispatchers have been assigned to field 911 calls and technological glitches have been fixed, which should smooth operations, a city spokeswoman said friday.but the problems plaguing dallas can be found with other 911 systems that rely on increasingly obsolete networks that are incompatible with new technologies and protocols.here are some of the issues at play:what happened in dallas?it was initially believed that the city's 911 center was bedeviled by t-mobile phones making "ghost calls," which are automatically generated by a phone unbeknownst to its owner. spikes in calls would periodically overwhelm 911 dispatchers. city






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ghost calls to 911 from t-mobile customers prove fatal


an enormous backlog of calls coming from t-mobile customers in dallas’ 911 center is proving fatal. this week, top executives from the bellevue, washington-based cellphone service provider paid a visit to the texas metropolis to discuss why calls from t-mobile customers have been flooding the emergency hotline, creating disastrous effects. last week, a child died after his babysitter’s repeated calls to 911 went unanswered. and while dallas has not confirmed that the tragedy was related to the 911 problem, the babysitter was indeed calling from a t-mobile device during what the wall street journal called “a bizarre spike in hang-up 911 calls.”the problem first emerged last fall. t-mobile customers would call 911, but their phones would then repeatedly redial the number even after the origi






t-mobile ‘ghost calls’ flooding dallas’ 911 emergency line


at least two dallas families are blaming the the deaths of loved ones on the t-mobile bug.t-mobile engineers are working around the clock in dallas this week to try to fix an issue that is clogging the city’s 911 emergency line.a bug in t-mobile’s service is causing “ghost calls” to go through to the city’s 911 line, creating long wait times for people with emergencies.two dallas residents have pointed to deaths of loved ones this week which they believe were affected by the issue. both waited on the line for a long time and did not receive timely calls back when they hung up, according to the washington post. usually, a 911 moderator calls back quickly when there is a hang-up.one of the deaths is being investigated by dallas police and child protective services, according to the post.most






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aws's amazon connect provides instant call centers in the cloud


enterprises now can subscribe to a call center in the cloud and let other folks handle all those important customer calls that require so much corporate time and effort.amazon web services on march 28 launched amazon connect, a self-service contact center service designed to make it easy for a business to provide professional customer service at much lower cost than it takes to set up a physical call center and hire people for 24/7 duty in various languages.instead of requiring help from it teams and specialized consultants, amazon connect can be configured and run directly by line-of-business employees. it requires no hardware to deploy and no per-agent licenses; users pay based on the number of customer minutes and the amount of phone time they consume, aws said.pay-as-you-go business mo






aws's amazon connect provides instant call centers in the cloud


enterprises now can subscribe to a call center in the cloud and let other folks handle all those important customer calls that require so much corporate time and effort.amazon web services on march 28 launched amazon connect, a self-service contact center service designed to make it easy for a business to provide professional customer service at much lower cost than it takes to set up a physical call center and hire people for 24/7 duty in various languages.instead of requiring help from it teams and specialized consultants, amazon connect can be configured and run directly by line-of-business employees. it requires no hardware to deploy and no per-agent licenses; users pay based on the number of customer minutes and the amount of phone time they consume, aws said.it uses a configurable co






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unlike android, ios doesn’t have a built-in ability to record phone calls. if you need to keep records of your calls for convenience or legality, you’ll need to download an additional call recording app. there are a couple good choices that allow you to use your normal phone number, but you can also consider voip apps that offer more flexibility. of course, before you start recording all your phone calls, make sure it’s legal in your jurisdiction. in most u.s. states you’re free to record any calls you’re a party to, but there are some notable exceptions. do your research before you try to catch some... read more






city of dallas scrambles to fix 911 call center issue in wake of 2 deaths


dallas -- dallas mayor mike rawlings called the ghost calls plaguing 911 the city’s “number one priority,” cbs dallas / fort worth reports.t-mobile engineers arrived in dallas wednesday morning, vowing to stay until the problem is fixed. rawlings, however, was unable to explain why the sense of urgency didn’t come sooner.“i don’t know,” he said. “i’m very disappointed with that. it should have been taken care of, in my mind, some weeks ago, definitely last week.”dallas resident david taffet confronted mayor rawlings on wednesday to say it took 20 minutes to get through to 911 after his husband stopped breathing last week.at one point, taffet was disconnected. he was placed on hold when he called back. paramedics promptly arrived after he finally got through but his husband later died at a






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after bomb threat, westside jewish center looks ahead: 'we're not going to let i


after a wave of bomb threats against organizations and synagogues across the country, elisabeth franks’ bosses at the westside jewish community center asked her a recurring question. any voicemails we need to be worried about? the stream of menacing calls and emails that began in january to organizations...






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devils still holding no. 1 pick with the draft a week away


newark, n.j. — with the nhl draft a week away, the new jersey devils are still holding the no. 1 pick and getting ready to use it.executive vice president and general manager ray shero said the team has gotten a couple of calls from teams asking what it would take to get the top pick in next friday's draft, but the choice still resides in new jersey. shero isn't shedding any light on whose name will be called if the devils make the selection at the united center in chicago.most experts think it will be either center nolan patrick of brandon of the whl or center-forward nico hischier of halifax of the qmjhl.this will be the first time the devils have had the top pick in the draft, and they need a good choice after missing the playoffs the past five seasons.this has been a busy week for sher






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download download call recorder pro 2017, is an application that allows you to record phone calls automatically and in an easy way, whether local or international calls and all these recordings remain private and is not shared with a third party. the application features: organize your calls as you want - ignore the recording certain communications- call recording with the date -call recording in several formats: 3gpp, mpeg4-you can find your recording calls on an sd card-you can send your recording calls to your friends by share them on whatsapp or facebook, viber. call recorder pro 2017 (options) : source of the sound for incoming calls and outgoing calls -the possibility of listening to the recordings in your phone to the default audio player. call recorder pro 2017 subject to constant






dallas offers cautionary tale as it moves to fix 911 woes


dallas (ap) — dallas has been experiencing disruptions in its 911 service that began in october and at one point last week resulted in 360 calls being placed on hold. more dispatchers have been assigned to field 911 calls and technological glitches have been fixed, which should smooth operations, a city spokeswoman said friday. but the problems plaguing dallas can be found with other 911 systems that rely on increasingly obsolete networks that are incompatible with new technologies and protocols.here are some of the issues at play:what happened in dallas?it was initially believed that the city’s 911 center was bedeviled by t-mobile phones making “ghost calls,” which are automatically generated by a phone unbeknownst to its owner. spikes in calls would periodically overwhelm 911 dispatchers






devils still holding no. 1 pick with the draft a week away


newark, n.j. (ap) — with the nhl draft a week away, the new jersey devils are still holding the no. 1 pick and getting ready to use it.executive vice president and general manager ray shero said the team has gotten a couple of calls from teams asking what it would take to get the top pick in next friday’s draft, but the choice still resides in new jersey. shero isn’t shedding any light on whose name will be called if the devils make the selection at the united center in chicago.most experts think it will be either center nolan patrick of brandon of the whl or center-forward nico hischier of halifax of the qmjhl.this will be the first time the devils have had the top pick in the draft, and they need a good choice after missing the playoffs the past five seasons.most read storiesunlimited di






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san jose police's "911" system back up after temporary shut down


san jose police’s “911” call center was shut down for nearly two hours sunday afternoon. in a twitter message released at 12:56 p.m., san jose police said it was experiencing temporary technical difficulties and asked those having trouble getting through on “911” to call 408-277-8911. at 2:46 p.m., the department sent out another tweet saying it was back up and receiving calls but warned of delays.no word on what caused the snafu, or any crucial calls that may have been missed as a result.check back for updates.






pg&e says it violated drug, alcohol testing rules


san bruno — pg&e has violated government rules for alcohol and drug tests of about 950 call center workers, the utility confirmed thursday, a disclosure that prompted a demand for mandatory reports by big utilities of all potential safety violations in the wake of the fatal san bruno explosion.the embattled utility, which is a convicted felon for crimes linked to the san bruno pipeline blast, said the call center workers who didn’t receive the required testing for drug and alcohol use handle an array of calls. these include calls related to gas operations and electricity operations, along with questions related to customer bills and energy efficiency.it wasn’t immediately clear whether any of the 950 workers who weren’t tested were intoxicated at work or when they arrived on the job.pg&e b






the night zombie smartphones took down 911


on a tuesday night last october in olympia, wash., 911 operator jennifer rodgers stared at the list of incoming calls on her screen.normally, one or two calls at a time would trickle in at this hour. at 9:28 p.m., they began stacking up by the dozens like lines on an excel spreadsheet.an alarm alerting operators to unanswered 911 calls...






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two dead after t-mobile 'ghost calls' flood 911 center in texas


image: gettyt-mobile is just the latest mobile carrier to deal with problematic 911 calls, but this time, the problems are bad. like so bad, people are dying. this month, numerous “ghost calls” from t-mobile numbers flooded 911 call centers in texas and have been linked to two deaths. and although the calls originated from t-mobile devices, people using all carriers were unable to reach 911 dispatchers during the incidents. scarier still, nobody knows what’s causing them.advertisementthe details behind the two deaths, both of which happened in dallas, read like a true horror story. last week, david taffet noticed that his napping husband, david cross, had stopped snoring and frantically called 911 from his cricket wireless device. he was immediately disconnected and was unable to reach a d






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fans flock to oak grill, skyroom as 113-year minneapolis tradition ends


determined to reverse eight years of a democratic administration, house republicans are on track to overturn a handful of rules finalized in president barack obama's final months in office to deal with climate change, federal contracting and background checks for gun ownership.