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amazon ceo jeff bezos' 2017 annual letter: what decision-makers can learn

amazon ceo jeff bezos' 2017 annual letter: what decision-makers can learn News Article With The full text news. The Resource Link is down the post and you can View this News Article in the source page.



amazon ceo jeff bezos' 2017 annual letter: what decision-makers can learn

amazon ceo jeff bezos said companies shouldn't be ruled by processes, beware of surveys and research as a proxy for what customers are really thinking, embrace new trends early, and focus on speed in decision-making as much as quality.special feature digital transformation: a cxo's guide reimagining business for the digital age is the number-one priority for many of today's top executives. we offer practical advice and examples of how to do it right.bezos' annual letter to shareholders is a must read for any business -- especially those enterprises looking to transform digitally. the 2017 bezos missive revolves around avoiding "day 2." bezos has always said the company is always in day 1 and has to maintain its focus on the customers. here's a look at the main takeaways from bezos' shareholder letter.customer centricity is more than a buzzword. "staying in day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight. a customer-obsessed culture best creates the conditions where all of that can happen," said bezos.beware proxies for what's actually happening. "as companies get larger and more complex, there's a tendency to manage to proxies," said bezos. process is a proxy for success. bezos had a lot to say about process engineering.the process becomes the proxy for the result you want. you stop looking at outcomes and just make sure you're doing the process right. gulp. it's ...