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protecting yourself from tech-support scammers

protecting yourself from tech-support scammers News Article With The full text news. The Resource Link is down the post and you can View this News Article in the source page.



protecting yourself from tech-support scammers

patrick marshall answers your personal technology questions each week.q: it occurred to me (and two other people i was just talking to) that microsoft might be running a worldwide scam with their subcontracted tech support. when something bad happens to my computer (and i have windows 10 and a dell inspiron), i call microsoft technical support and get through to someone in india. it always costs $100 to fix something, and the people are constantly pushing me to buy a $150 annual support plan — which i can’t afford.on two occasions they have taken control of my computer to fix something.my question is — what is there to stop these people from installing a time-release virus that screws something up, and forces me to go back to another indian subcontractor?in other words, these days no one at microsoft will answer a simple technical support question (on the phone) without getting paid first.most read storiesunlimited digital access. $1 for 4 weeks.are there other people out there complaining about this (possible) scam? — name withheld, seattlea: obviously, i can’t tell if you’ve reached a legitimate microsoft support person or not. yes, while microsoft does charge roughly $100 if you have a problem that requires an extended, personal support session, and while you can buy an annual support plan for $149, i’ve never found microsoft tech support to be pushy about getting users to cough up for those options.at the same time, there are a lot of scammers out there purp...