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travel troubleshooter: airbnb switcheroo, now what?

travel troubleshooter: airbnb switcheroo, now what? News Article With The full text news. The Resource Link is down the post and you can View this News Article in the source page.



travel troubleshooter: airbnb switcheroo, now what?

dear travel troubleshooter: i booked an apartment in paris on airbnb recently. at the last moment, the host gave me a different address and said, “it’s the same street.” but it wasn’t the same apartment.i decided i didn’t have much choice, even though it was suspicious. when i arrived after a transatlantic trip, i knew i couldn’t get into the apartment until 2 p.m. but i had heavy luggage, so i went to see if i could drop it off, if the current tenants were still there.the owner was at work and couldn’t be contacted. i had instructions to pick up the key at a nearby building, which i did. the key did not fit the apartment door, or indeed any doors around.tired and at a loss, with no backup plan provided by the host, i sent her a cancellation and got a hotel nearby. i offered to pay the first night’s rent, but neither the host nor airbnb would refund the remainder.now airbnb is ignoring me, as is the host. i can’t even leave a warning review since the reservation has been removed. i am out $500 plus the considerably more i had to pay for a hotel. what can i do?— karen wall, edmonton, canadaanswer: your airbnb host shouldn’t have switched your apartment. but you also kind of changed the rules of the game by showing up early for your rental.for those of you who haven’t made that transatlantic flight, here’s what you can expect: after half a day on a plane, your flight arrives in the early morning. it’s still the middle of the night back home. you’r...