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cleaner 'blocked' and fined £25 for being ill

cleaner 'blocked' and fined £25 for being ill News Article With The full text news. The Resource Link is down the post and you can View this News Article in the source page.



cleaner 'blocked' and fined £25 for being ill

image copyrightgetty imageswhen polly mackenzie heard her cleaner was ill and unable to work her normal day, she was hoping to reschedule through the handy site that supplied her.but that was not how the system worked. when her cleaner was unable to attend on her regular day, handy offered to send a replacement. but the app blocked the cleaner from working for her again.the story took a further turn the next day: the cleaner was reinstated - but was also docked £25.ms mackenzie herself, from south london, was sent what she described to the bbc as "a grovelling email - as if they'd killed my firstborn", then found her account had been credited with £5 to compensate for the inconvenience.she said that meant handy had "profited £20 from her illness, about twice as much as they'd make if she turned up".new york-based handy told the bbc the cleaner was automatically blocked from its system as she had appeared as a "no show".handy said at no point was the cleaner banned and that it was now "reviewing its policy regarding waiving fees for emergencies such as this".the cleaner has since been made available to ms mackenzie once more, but the incident has ignited a debate on social media about the use of app-based services and the gig economy.in the gig economy, instead of a regular wage, workers get paid for each job, such as a food delivery or a car journey. one of the best-known examples is driving for uber. proponents of the gig economy claim that people can benefit fr...